How to Make Friends and Influence People

It is a broken record on repeat but the sector needs to do more to get heard outside of the bubble that is housing.

About 18months ago I moved to deepest, darkest Warwickshire, Bidford on Avon to be precise. It’s the kind of place where time hasn’t so much stood still but lost all interest and buggered off elsewhere. For me and the lady-friend, who like busy cities the same way the Body Coach likes a greasy kebab after an all day session down the Winchester, it suits quite well. However, one of the things we hadn’t expected was the reaction of some of the locals.

Down the Rabbit Hole

Bidford, like most of Warwickshire, is as about as Blue as you can get without seeing portraits of Margaret Thatcher in every living-room. It is conservative with small, medium and large C’s. Whilst I had clocked this early on in the move I hadn’t quite clocked what impact it might have. As a keen gym enthusiast (the heavy weight, not treadmill running kind) I’m pretty much as broad as I am tall (being 5ft 8inch helps). I’m reasonably tattooed with a full sleeve supplemented by a half sleeve and a chest piece. Finally, I own a Staffie. In short, I’m not everyone’s cup of tea, and frankly neither are they mine.

Exhibit A – World’s Least Dangerous Dog

The first time I saw a middle age woman clock me and my dog, stop, then walk across the road it made me laugh. After the 3rd or 4th time it really began to piss me off, I swear I could hear the anuses clenching as I went past. After a while, and through general interaction with people in the village such instances became rarer. More so after many people actually stopped to chat to the dog (yes, people do that). These days the local teenagers refer to her as “Well cute” whilst my general presence appears to be accepted.

What happened? Well, me and the lady-friend made a conscious effort to show that both of us, and our dog were perfectly normal everyday people and posed no threat/ill to anyone. Essentially we went outside our own bubble. In many ways social housing is still yet to do this. Neil Jackson (all the cool people are called Neil…) provided what I thought was the best blog of Housing Day by highlighting this point. For all the effort (hats off to Ade Capon, the lad has worked tirelessly to grow the event) given on the day how many outside the bubble came across it/engaged with it? A snap poll with the Lady-friend concluded, not many. I won’t bore you with her precise words but they were akin to, “Oh, that thing OK…”.

All is not lost

Scientifically valid checks against impact aside (see here for the actually rather impressive figures). The sector is still capable of influence Central Government policy. One of the greatest examples can be seen with Shared Ownership. Consistent targeted lobbying alongside co-ordinated work has seen something that frankly has been a backwater bolt on to social housing gain significant traction.  To the point where there may genuinely be a ‘fourth tenure’ of mainstream housing in this country.

Such an achievement didn’t come through the back slapping, circle-jerk that the sector is occasionally prone to. And whilst warmer noises have been coming from the new-look Government, they frankly couldn’t have been much colder. Nick ‘Kind of Stating the Obvious’ Clegg’s serialised memoirs in the Guardian (let’s face it, no-one else would bloody do it) have highlighted what many thought. That a significant part of the Conservative Party is hostile to social housing and see it as a Labour Voter breeding machine. Let’s hope Mr Barwell’s warm noises come to something. Historically the NHF Conference has led to conciliatory noises from Government followed by business as usual. Real change occurs outside our housing bubble.

The above does raise the old ‘what does it all mean/what should we build question’. But I loathe the term used to describe the intersection of two roads. And quite frankly the mid-life crisis that is the sector’s inability to decide what it wants to be is starting to bore. So I shall ignore it here.

Regardless, continuing to speak to, and build bridges with, those who have not been traditional bed-fellows is a must. Pushing how good the sector is, and what it can bring to the table is also essential. Alongside Health and Education, housing is one of the 3 pillars a person builds their life on. It is something that everyone needs and can understand the importance of. Even if how someone conceptualises what a safe and secure home looks like is different, we all need one. The trick is to tap into that and tie it to how we can help this Government achieve its aims of more housing for all.

You can find more of my stuff here and follow me on Twitter here.

Far from the Maddening Crowd

It’s time to stop with the Excel Spreadsheet fetish, it’s pretty bad for you, but it’s worse for your business. Step away from the grid-lines, now!

Time to go Cold-Turkey

One of things that has always surprised, and frankly occasionally unnerved me, is the lack of basic digital skills in the sector. Now I’m not talking about being a Black Belt in Python (until 6 months ago I thought that was just a type of snake) or a Pokemon master at Q-Basic here. I’m simply talking about a broader depth of knowledge beyond the Housing Management system people use (or more’s the point, the narrow part of it related to their role) and Microsoft Word. But it is not just at an individual level that the sector has a bit of an issue. If you were to take a look around your business I guarantee your mortgage (I can’t afford one so I rent #millennialproblems) that a significant proportion of your staff are using off-system solutions to carry out day-to-day work. Why? Because your current software solutions doesn’t meet their need.

Square Pegs, Round Holes: Failure to Develop = Failure

People fall back onto Excel and Access-based solutions when there is no obviously better way to interrogate data. Their over-use is symptomatic of a business crying out for a more suitable solution but without the foggiest idea of what it needs or where it can be acquired from. It is also a result of failure to update and refresh the software solutions the business has as its disposal.  It’s no good thinking your billy big balls with your Morris Minor when everyone else is cruising around in their Audi R8. Also, considering the sector seems fine to throw a dollar or two around when it comes to Chief Executive pay maybe they can cough up and pump some money into the machinery that keeps the organisation ticking over. Just a thought.

FYI good reads come from Jules Birch and Kevin Williams on Chief Executive pay and the wider debate/ramifications related to them. Funnily enough Kevin’s Blog is from last year’s nicker twisting championships on the same subject. But it’s worth re-reading if only for the fact the name comes from my favourite Biggy Smalls song.

Sorry, got side-tracked 

The problem is for a lot of staff Excel is actually pretty crap when trying to communicate performance and data trends. Surprise, surprise, it’s not everyone’s cup of tea. Indeed the near meltdowns I’ve seen when merely mentioning the name Excel is highly amusing. It’s like dropping the Voldemort-bomb at a Harry Potter LARPing event. Additionally spreadsheets are not always easily understood and it’s too easy to miss important information in them. And I can guarantee you unless you lock that baby down someone is going to delete an essential bit of formula quicker than Liam Fox can insult the entire country’s business community.

More worryingly for the sector they’re actually not great when being used for managing essential business processes (good heavens, no!). So if you’re using them to monitor performance for say Planned Works or Estates Services, or god forbid Repairs. Please stop. Now. Because the amount of things that could go tits up relying on spreadsheets for such business critical processes frankly gives me nightmares.

What to do

Go back to basics. Look at what you want to report, who you want to report it, why you need to report it and then how. Because believe me there are a million and one better pieces of kit out there to monitor, report on and interrogate data than Excel. 

Excel is fine for basic bits and pieces, but it should be a useful extra, not the go to for essential business processes. It’s like using an abacus when you have calculator available. Cute for none users to admire your handiwork, but you’ll be buggered if you believe everyone else can use it. Worse over-reliance on it will leave you over-exposed to one muppet and the delete button. Be brave, make the change.

You can find more of my stuff here and follow me on Twitter here.

*Updated 13/09/16